Client Performance Dashboard & Monthly Reports
- Letting agents and block managers track their maintenance spending & rewards in real time via the client portal.
- Monthly statements show SMC balance, savings, and upcoming perks.
Earn Credits on Every Maintenance Job
- For every £100 spent, clients earn 5 SMC (1 SMC = £1 in service value).
- Recurring planned maintenance earns double credits.
Exclusive Perks for High-Value Clients
- Free IoT Upgrade: Clients who accumulate 1,500+ SMC get a free IoT sensor installation (e.g., leak detection, humidity monitoring).
- ‘First-to-Book’ Priority Service: Gold-tier clients get a dedicated VIP service line.
- Free Seasonal Check-Ups for clients spending over £5,000 annually.
Loyalty Tiers for Bigger Discounts
- Bronze (0-500 SMC) – 5% discount on emergency call-outs.
- Silver (501-1000 SMC) – 10% discount on all planned maintenance.
- Gold (1001+ SMC) – Priority service, 15% off reactive repairs, and free annual property health assessment.
Gamification & Annual Challenges
Clients who book the most
maintenance in a year receive a “SEQTER
Pro” Award, featuring:
£250 Maintenance Credit Bonus
Exclusive SEQTER Premium
Membership (extra 5% off services for a
year)
Referral Bonuses
- Landlords/Agents who refer new clients get 50 SMC (£50) credited to their account.
- If the referred client signs up for IoT monitoring, the referrer earns 100 SMC (£100).
