Frequently Asked Questions
Welcome to our FAQs section, where we answer common questions about SEQTER’s property maintenance services, pricing, technology, and more. If you don’t find what you’re looking for, feel free to contact our team.
General Questions
What is SEQTER?
Who can use SEQTER’s services?
We work with:
Letting Agents – Ensuring properties are well-maintained for landlords and tenants.
Block Management Companies – Handling multi-unit and large residential property portfolios.
Landlords with Multiple Properties – Offering a hassle-free property maintenance subscription.
Where does SEQTER operate?
Services & Packages
What types of maintenance services does SEQTER provide?
We offer:
- Planned Maintenance – Regular property health checks, servicing, and upkeep.
- Reactive Maintenance – Urgent repairs and emergency call-outs.
- Preventative Maintenance – AI- driven monitoring to prevent future issues.
- Specialist Services – Structural repairs, energy efficiency upgrades, and more.
- General Building Repairs - From roofing, and carpentry to painting & decorating
What’s included in SEQTER’s subscription plans?
We offer Basic, Standard, and Premium plans, covering:
- Scheduled property inspections
- Discounted emergency call-outs
- AI-powered property health monitoring
- SEQTER Maintenance Credits for future services
- Exclusive loyalty & rewards program
Can I request one-off maintenance jobs without a subscription?
AI & IoT Technology
How does SEQTER use AI and IoT in property maintenance?
We integrate AI, IoT sensors, and predictive analytics to:
- Monitor property conditions (temperature, water leaks, humidity, air quality, etc.).
- Predict maintenance issues before they become costly repairs.
- Automate maintenance scheduling for efficiency and cost savings.
What smart technology does SEQTER offer?
- Water leak detection
- Electrical fault monitoring
- Structural integrity tracking
- Air quality and temperature anomalies
Pricing & Payments
How much does SEQTER’s service cost?
We offer affordable monthly plans for landlords and agents. Pricing varies based on the number of properties covered and the level of service required. Contact us for a custom quote.
Do you offer discounts for multiple properties?
Yes! We provide discounted pricing for landlords and property managers with multiple properties or large portfolios.
What payment methods does SEQTER accept?
We accept debit/credit cards, direct debit, and bank transfers for subscription payments and one-off services.
We also offer our clients finance options; making property maintenance more accessible
- Spread the Cost – Flexible payment plans for maintenance, repairs, and refurbishments.
- No Large Upfront Payments – Manage property upkeep without disrupting cash flow.
- Upgrade Your Plan – Choose a higher-tier maintenance package with affordable monthly installments.
- Finance Major Works – Structural repairs, refurbishments, and IoT installations made easy.
- Tailored for Landlords & Agents – Align costs with rental income for better financial planning.
Loyalty & Rewards Program
How does the SEQTER Maintenance Credits system work?
With each subscription or maintenance service, clients earn SEQTER Maintenance Credits that can be redeemed for future services, repairs, or upgrades.
Do I get rewards for referring clients?
Yes! Refer a new landlord, letting agent, or block manager to SEQTER, and receive bonus maintenance credits or discounts on your next service.
Emergency & Support
How quickly can SEQTER respond to emergency call-outs?
Our emergency maintenance team is available 24/7, with rapid response times for urgent issues like leaks, electrical faults, and security concerns.
How do I book a maintenance request?
Clients can book maintenance via:
- Our online portal
- Direct phone call
- Emergency service request form
Getting Started
How do I sign up for SEQTER?
Simply contact our team, choose a plan, and get started with smart, efficient, AI-powered property maintenance.
Can I cancel my subscription anytime?
Yes! We offer flexible contracts, allowing clients to upgrade, downgrade, or cancel as needed.